Terms and Conditions
General Terms of Service
These terms govern all interactions with Winbetz Casino operated at winbetz.ca. By creating an account or using any services, users accept these conditions in full. Continued use following updates constitutes acceptance of revised terms.
Eligibility Requirements
Account registration requires users to meet the following criteria:
- Minimum age of 19 years (or legal gambling age in your province)
- Canadian residency or citizenship
- Single account per household/IP address
- Accurate personal information provided during registration
- No prior exclusions from Winbetz or affiliated platforms
Account Responsibilities
Users bear sole responsibility for account security. This includes maintaining password confidentiality, logging out from shared devices, and reporting unauthorized access immediately. Winbetz assumes no liability for losses resulting from compromised credentials where user negligence contributed.
Deposit and Withdrawal Policies
Accepted Payment Methods
| Method | Deposit | Withdrawal |
|---|---|---|
| Interac e-Transfer | Yes | Yes |
| Visa | Yes | Limited |
| Mastercard | Yes | No |
| Bitcoin | Yes | Yes |
| Ethereum | Yes | Yes |
Processing Timeframes
Deposits process instantly for most methods. Withdrawals undergo security review before release, typically completing within 24-48 hours. First withdrawals require identity verification adding 24-72 hours to initial processing.
Verification Requirements
Know Your Customer (KYC) documentation includes:
- Government-issued photo ID (passport, driver’s licence)
- Proof of address dated within 90 days
- Payment method verification (card photos, bank statements)
Incomplete verification prevents withdrawal processing until resolved.
Bonus Terms and Conditions
Wagering Requirements
All bonus funds carry 35x wagering requirements unless otherwise stated. Only the bonus amount counts toward this calculation, not the deposit. Wagering must complete within 30 days of bonus activation.
Game Contributions
- Slots: 100%
- Table Games: 10%
- Video Poker: 10%
- Live Casino: 5%
Restricted Activities
The following actions void bonus eligibility and may result in account closure:
- Operating multiple accounts
- Colluding with other players
- Using automated betting software
- Exploiting technical errors
- Irregular play patterns designed to complete wagering with minimal risk
Responsible Gaming Provisions
Available Tools
Users may implement the following restrictions through account settings:
- Deposit limits (daily, weekly, monthly)
- Loss limits
- Session time reminders
- Cooling-off periods (24 hours to 6 months)
- Permanent self-exclusion
External Resources
For problem gambling support, contact:
- Canadian Problem Gambling Helpline: 1-866-531-2600
- Email: help@responsiblegambling.org
- GamCare and Gamblers Anonymous accessible through footer links
Limitation of Liability
Winbetz provides gaming services on an “as available” basis. While efforts maintain continuous operation, no guarantees exist regarding uptime or freedom from technical issues. Maximum liability for any claim shall not exceed the user’s deposits within the preceding 12 months.
Dispute Resolution
Complaints should first address customer support via live chat or email. Unresolved disputes may escalate to the licensing authority governing Winbetz operations. Users agree to attempt good-faith resolution before pursuing external remedies.
Amendments
Winbetz reserves the right to modify these terms with reasonable notice. Material changes affecting user rights trigger email notifications to registered addresses. Continued use following notice period constitutes acceptance.
Governing Law
These terms operate under the laws applicable to international online gaming operations. Users consent to jurisdiction of appropriate regulatory bodies for dispute resolution.